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CONNECT, powered by American Family Insurance, has changed its name to American Family Insurance. No action is needed by you. Please see our FAQ for quick answers to common questions.
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Customer service and claims support

We’re here to help; simply find the contact info you need from the lists below. 

Roadside assistance 

Call the number below to request quick and convenient roadside assistance.

Phone: 1-888-742-4572 

Home lockout (Executive Members only)

Phone: 1-866-641-5443 

Customer service/sales 

If you are already a customer and have questions on your active policy, please use the Customer Service email: servicepromise@amfam.com 
If you have questions on a quote, please use the Sales email: customersfirst@amfam.com 

Phone: 1-888-239-9953
Fax: 1-920-330-5607

Regular hours

Monday - Friday: 7 a.m. to 10 p.m. 
Saturday: 8:30 a.m. to 7 p.m. 
(Central Time Zone) 

Holiday hours

Our addresses

Please include your policy number on all correspondence. 

Billing address
American Family Insurance
6000 American Parkway
Madison, WI 53777-0001

General mail 
American Family Insurance 
PO Box 77093
Madison, WI 53707-1093

Overnight mail
American Family Insurance 
6000 American Parkway
Madison, WI 53783-0001

Claims 

New claims

Reporting a car, home or umbrella insurance claim is the fastest way to get back on track. Contact us for 24/7 claims support.

Existing claims 

Email: claimdocuments@afics.com (Please include the claim number in the subject line) 
Phone: 1-888-404-5365
Fax: 1-866-935-2858

24 hours a day, 7 days a week 

Please include your claim number on all correspondence. 

Mailing address
American Family Insurance Claims Services, Inc.
6000 American Parkway
Madison, WI 53783-0001

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