We’re here to help; simply find the contact info you need from the lists below.
Call the number below to request quick and convenient roadside assistance.
Phone: 1-888-742-4572
Phone: 1-866-641-5443
If you are already a customer and have questions on your active policy, please use the Customer Service email: servicepromise@amfam.com
If you have questions on a quote, please use the Sales email: customersfirst@amfam.com
Phone: 1-888-239-9953
Fax: 1-920-330-5607
Regular hours
Monday - Friday: 7 a.m. to 10 p.m.
Saturday: 8:30 a.m. to 7 p.m.
(Central Time Zone)
Please include your policy number on all correspondence.
Billing address
American Family Insurance
6000 American Parkway
Madison, WI 53777-0001
General mail
American Family Insurance
PO Box 77093
Madison, WI 53707-1093
Overnight mail
American Family Insurance
6000 American Parkway
Madison, WI 53783-0001
Reporting a car, home or umbrella insurance claim is the fastest way to get back on track. Contact us for 24/7 claims support.
Email: claimdocuments@afics.com (Please include the claim number in the subject line)
Phone: 1-888-404-5365
Fax: 1-866-935-2858
24 hours a day, 7 days a week
Please include your claim number on all correspondence.
Mailing address
American Family Insurance Claims Services, Inc.
6000 American Parkway
Madison, WI 53783-0001