This site is operated by a third party, not by Costco. Use of this (and any destination sites you reach through this site) is subject to the site's Terms of Use and Privacy Policy rather than those of Costco.
CONNECT, powered by American Family Insurance, has changed its name to American Family Insurance. No action is needed by you. Please see our FAQ for quick answers to common questions.
When something happens, you want your claim to be processed as quickly and carefully as possible. For major events such as a major accident, flood or fire, we may send an insurance adjuster to gather first-hand information we can use to help process your claim.
After contacting us to report your claim, here are three things you can do to help your insurance adjuster:
- Document - Before your insurance adjuster arrives, you can document what has happened. (Please note: Do this only if it's safe to do so.) You can effectively document what happened by taking photos or videos of the damage. This can be particularly helpful in an event like a basement flood, where floodwaters may recede before the adjuster arrives.
- Share - Your insurance adjuster is gathering much of the information needed to process your claim. You can help your insurance adjuster understand what happened. He or she will ask you a number of questions to gain a complete picture. The more you can share up front, the more easily your claim can be processed.
- Stay in touch - Your insurance adjuster may have additional questions for you after his or her initial visit. When you respond quickly to those questions, it will help your claim move along efficiently.
Sometimes adjusters are employees of our company. In other cases, they are independent adjusters who work with us on a case-by-case basis. If you have any questions, your claims representative is available to help.
Tools & resources
Explore our tools and smart tips.
American Family Insurance is our brand name. Auto policies are underwritten by American Family Connect Property and Casualty Insurance Company, American Family Connect Insurance Company, or Midvale Indemnity Company, Madison, WI. Property policies are underwritten by Homesite Indemnity Company, Homesite Insurance Company, Homesite Insurance Company of California, Homesite Insurance Company of Florida, Homesite Insurance Company of Georgia, Homesite Insurance Company of Illinois, Homesite Insurance Company of New York, Homesite Insurance Company of the Midwest or Homesite Lloyd's of Texas, Boston, MA. American Family Connect Insurance Agency, Inc., places policies with related and unrelated companies. In Texas, certain property coverages may be underwritten by Ranchers & Farmers Mutual Insurance Company. Each company has sole financial responsibility for its products. Products, pricing, discounts, benefits, and availability vary by state and may be subject to change. Exclusions apply.
Costco Insurance Agency, Inc. is not licensed in New York state. Insurance products are not obtained through the Costco Insurance Agency, Inc. in New York. Costco Wholesale, Costco Insurance Agency, Inc. and its subsidiaries do not underwrite insurance, pay claims or guarantee any of the products or services. Costco Insurance Agency, Inc. (CIA), a licensed insurance agent, may receive compensation.
This article is for informational purposes only and based on information that is widely available. We do not make any guarantees or promise any results based on this information. We are not responsible for the content of any third-party sites that may be linked in this article. This article does not afford, offer, or guarantee any coverage.
Costco Insurance Agency, Inc. is not licensed in New York state. Insurance products are not obtained through the Costco Insurance Agency, Inc. in New York. Costco Wholesale, Costco Insurance Agency, Inc. and its subsidiaries do not underwrite insurance, pay claims or guarantee any of the products or services. Costco Insurance Agency, Inc. (CIA), a licensed insurance agent, may receive compensation.
This article is for informational purposes only and based on information that is widely available. We do not make any guarantees or promise any results based on this information. We are not responsible for the content of any third-party sites that may be linked in this article. This article does not afford, offer, or guarantee any coverage.