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CONNECT, powered by American Family Insurance, has changed its name to American Family Insurance. No action is needed by you. Please see our FAQ for quick answers to common questions.
I was just involved in a car accident. When should I start my claim?
Your safety is our first priority. As long as you and your loved ones are safe, log in to your online account,start a guest claim, or call us right away. You can call us from the accident scene, or you can call us from the comfort of your own home, but it's important that you touch base with us as soon as you're able.
Should I drive my vehicle after the accident?
If you see any leaking fluid or broken glass, or your airbag has deployed or you hear loud clunking noises, it's probably not a good idea to drive your vehicle after an accident. As an alternative, you can elect to have your vehicle towed. (If you've added towing coverage to your car insurance policy, generally the charges are covered up to $75 – or more, in some states.)
What happens after I file the car claim?
A claims representative will contact you within one business day after you file a car claim.
What will my claims representative ask?
Your claims representative will go over all of the facts with you and get a recorded statement if needed. Your claims representative will also verify damages and obtain information about passengers, if there were any. Then your claims representative will talk about your coverage and the next steps.
What will happen to my vehicle?
Your claims representative can arrange for an inspection of your vehicle at a repair shop of your choice. Don’t have a preferred repair shop? Find one with our easy-to-use search tool (Opens in a new tab).
What if my vehicle is totaled?
If the accident was severe and your vehicle is a total loss, we'll research market prices for that particular make and model in your area with similar characteristics and give you an estimate for the cost of your totaled vehicle.
What if it takes a week or longer to repair or replace my vehicle?
If you opted for rental coverage, an add-on to your existing car insurance policy, it will help cover the cost of a rental vehicle for a reasonable period of time you'll be without your vehicle while it is being repaired or replaced. We will help you arrange for a rental vehicle at the facility of your choice.
How long will the car insurance claim process take?
We will process your car insurance claim as quickly as possible, but it depends on the complexity of the case and the severity of the damage.
While your car insurance claim is being processed, do not hesitate to call or contact us at any time to talk through any questions you may have.
American Family Insurance is our brand name. Auto policies are underwritten by American Family Connect Property and Casualty Insurance Company, American Family Connect Insurance Company, or Midvale Indemnity Company, Madison, WI. Property policies are underwritten by Homesite Indemnity Company, Homesite Insurance Company, Homesite Insurance Company of California, Homesite Insurance Company of Florida, Homesite Insurance Company of Georgia, Homesite Insurance Company of Illinois, Homesite Insurance Company of New York, Homesite Insurance Company of the Midwest or Homesite Lloyd's of Texas, Boston, MA. American Family Connect Insurance Agency, Inc., places policies with related and unrelated companies. In Texas, certain property coverages may be underwritten by Ranchers & Farmers Mutual Insurance Company. Each company has sole financial responsibility for its products. Products, pricing, discounts, benefits, and availability vary by state and may be subject to change. Exclusions apply.
Costco Insurance Agency, Inc. is not licensed in New York state. Insurance products are not obtained through the Costco Insurance Agency, Inc. in New York. Costco Wholesale, Costco Insurance Agency, Inc. and its subsidiaries do not underwrite insurance, pay claims or guarantee any of the products or services. Costco Insurance Agency, Inc. (CIA), a licensed insurance agent, may receive compensation.
This article is for informational purposes only and based on information that is widely available. We do not make any guarantees or promise any results based on this information. We are not responsible for the content of any third-party sites that may be linked in this article. This article does not afford, offer, or guarantee any coverage.
