This site is operated by a third party, not by Costco. Use of this (and any destination sites you reach through this site) is subject to the site's Terms of Use and Privacy Policy rather than those of Costco.
CONNECT, powered by American Family Insurance, has changed its name to American Family Insurance. No action is needed by you. Please see our FAQ for quick answers to common questions.
Skip to Main Content
1-888-404-5365
American Family Insurance Logo
Quote
Sign in
Call
Search
Sign in
Call
Search

Claims

    Couple talking to a lawyer

    I’ve hired an insurance claim attorney - what can I expect?

    Once you hire an attorney, the communication with your insurance company will change. Your insurance company will no longer be able to talk to you about the claim. The insurer will be required to direct all communication to your attorney, and your attorney will communicate with you. However, you may continue to have non-claim-related discussions with your insurer, such as about other insurance policies you hold with the insurer, changing your coverages and topics that do not involve the claim on which you are represented by counsel.

    The decision to hire an attorney should be well-thought out, as it could change how your insurer is able to communicate information to you and you may need to provide your attorney with a percentage of any settlement proceeds or verdict award. On the other hand, an attorney can help you with forms, obtain records on your behalf, answer all of your questions and spend as much time with you as you will need in order for you to feel comfortable with the process. You always have the right to hire an attorney to represent you. But keep in mind that there are multiple avenues for you to pursue before making that kind of decision. We are always here to help.

    Sources

    1. https://www.dmv.org
    2. http://uphelp.org

    This information does not, and is not intended to, constitute legal or financial advice. You should contact a professional for advice specific to your situation.

    Tools & resources

    Explore our tools and smart tips.
    a desk with a keyboard, notepad, glasses and coffee
    View more resources
    Check out more resources.
    Resources
    a woman reading on a laptop
    More articles
    Browse more articles.
    Resources
    a couple signing a document with an agent
    View our coverages
    Find coverage that best fit your needs.
    Resources
    Coverages
    American Family Insurance is our brand name. Auto policies are underwritten by American Family Connect Property and Casualty Insurance Company, American Family Connect Insurance Company, or Midvale Indemnity Company, Madison, WI. Property policies are underwritten by Homesite Indemnity Company, Homesite Insurance Company, Homesite Insurance Company of California, Homesite Insurance Company of Florida, Homesite Insurance Company of Georgia, Homesite Insurance Company of Illinois, Homesite Insurance Company of New York, Homesite Insurance Company of the Midwest or Homesite Lloyd's of Texas, Boston, MA. American Family Connect Insurance Agency, Inc., places policies with related and unrelated companies. In Texas, certain property coverages may be underwritten by Ranchers & Farmers Mutual Insurance Company. Each company has sole financial responsibility for its products. Products, pricing, discounts, benefits, and availability vary by state and may be subject to change. Exclusions apply.

    Costco Insurance Agency, Inc. is not licensed in New York state. Insurance products are not obtained through the Costco Insurance Agency, Inc. in New York. Costco Wholesale, Costco Insurance Agency, Inc. and its subsidiaries do not underwrite insurance, pay claims or guarantee any of the products or services. Costco Insurance Agency, Inc. (CIA), a licensed insurance agent, may receive compensation.

    This article is for informational purposes only and based on information that is widely available. We do not make any guarantees or promise any results based on this information. We are not responsible for the content of any third-party sites that may be linked in this article. This article does not afford, offer, or guarantee any coverage.